StepJockey account

Guide to the StepJockey data account used to rate your stairs, track your climbs and take part in Challenges through the smartphone app.

How do I remove stairs from StepJockey?
In order to remove stairs from StepJockey you have rated for calorie burn, please send us the following information: Stair code Stair address ...
Wed, 15 Jun, 2016 at 12:06 PM
How can I edit my StepJockey stair data?
Thanks for rating stairs with StepJockey! You can edit your stair data at any time.  To edit your StepJockey stair data: Log in to your StepJocke...
Fri, 8 Sep, 2017 at 9:31 AM
My name is coming up as Anonymous on my StepJockey account. How can I fix this?
Your account may show as anonymous temporarily if you sign in using Facebook.  It can take a short time to sync all the profile details between F...
Wed, 15 Jun, 2016 at 2:19 PM
I can sign in on the website but not on my app, what can I do?
There are two things to check that normally sort this out: Are you using the right email address? Perhaps you opened the account with your work email o...
Sun, 10 Apr, 2016 at 9:11 PM
I can't login to my StepJockey app, what can I do?
We know how frustrating technology can be sometimes, so here are some things to try: Please double-check that you have entered your details co...
Sun, 10 Apr, 2016 at 9:02 PM
How do I reset the password for my account?
Resetting your StepJockey password is easy - we've given you two ways to do it! Resetting your password via the Website You can reset your pas...
Sun, 10 Apr, 2016 at 10:25 PM
How do I retrieve my old data if I've not used my StepJockey account for a long time?
If you log back in using the same email address and password as you previously used all your old account information will be retrieved. If you have forg...
Wed, 15 Jun, 2016 at 2:30 PM